Terms And Conditions
Terms And Conditions

Welcome to Diya Designer Jewellery. We published the rules and regulations, privacy policy and Terms of use and conditions for access or usage of Diya Designer Jewellery marketplace platform - www.diyadesignerjewellery.com. We reserve the right, at Our sole discretion, to change, modify, add or remove portions of above, at any time without any prior written notice to You. Please review the Terms & Conditions for updates/changes.

The term “We”, ”Us”, “Our”, “DDJ” shall defined as In Diya Designer Jewellery. The term "You" or "User" shall be determined as natural or legal person who has agreed to become a customer/buyer on Platform by providing data while registering on the website as guest or Registered User.


  • Dimension value are around values.
  • The weight of the product is average of the total no of product. The weights may be varies by +_ 5% of the value.
  • Description or about the products are say saw. The content of the pages of this website is for your general information.
  • Colour of the product may slightly vary due to photographic lighting sources or your monitor settings. The photographs of the products are not scaled to size. Most of the products are magnified or close up shots and size and colour may vary when physically seen. Due to practical difficulties like colour settings in each monitor, we cannot guarantee exact colour in photograph.
  • Our products does not have any resale value.
  • Products doesn’t have any kind of warranty or guarantee.
  • The products should be kept away from chemicals, sweat and perfume.


Use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,make no modifications to any such information, do not make any additional representations or warranties relating to such documents.


NOTE ON GST : AS PER GST NORMS, TAX IS APPLICABLE ON THE PRODUCT AND FOR ALL ORDERS WITHIN INDIA, GST WILL BE ADDED TO ORDER TOTAL VALUE AT CHECKOUT/ CHECKLIST.

RECIPIENT OF AN INTERNATIONAL SHIPMENT MAY BE SUBJECT TO SUCH IMPORT TAXES, CUSTOMS DUTIES AND FEES, WHICH ARE LEVIED ONCE A SHIPMENT REACHES THE DESTINATION COUNTRY. ADDITIONAL CHARGES FOR CUSTOMS CLEARANCE MUST BE BORNE BY THE RECIPIENT/CUSTOMER; WE HAVE NO CONTROL OR RESPONSIBILITY OVER THESE CHARGES AND CANNOT PREDICT WHAT THEY MAY BE.

The Diya Designer Jewellery will not have any kind of warranties, representations, statements or guarantees regarding the products on website.

Due to practical difficulties like colour settings in each monitor, we cannot guarantee exact colour in photograph. The monitors that are not properly calibrated also add to the difference in colours. Most of the products are magnified or close up shots and size and colour may vary slightly from those of the products when physically seen. The photographs of the products are not scaled to size.

Delivery shall be made in accordance with shipping policy in effect on the date of shipment. Delivery dates provided are estimates only. We will make reasonable efforts to deliver in accordance with such dates; however, We will not be liable for failure to deliver as estimated date.


We are not responsible for any failure of performance to make timely delivery. Such failure were due

harital,strikes, Weather conditions, Temporary technical issues, Maintenances Works, courier driver have a prescheduled route, natural calamities, no door delivery service area, delay due to custom duty, Incomplete or improper address given, difficult access to the location, Refused by the customer, Lost packages,Failed delivery attempt, Port congestion, Misroute of the consignment, Does not respond the call by the customer, Logistic problem, Documentation mistakes, System failure, Recipient unavailability, stock unavailability

You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail/ SMS relating of that product to you by make a call to respective team @ + 91 9745968370.

If it’s Online Payment Order, the amount will be refunded to you within 21 days provided that order has not been shipped. All the payments are subject to bank charges and order cancellation request made on the same day of order provided if such order is not shipped can be refunded only after deducting bank charges. We will notify you through messages on your Email/WhatsApp/Text when the payment is done.

If the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 97459 68370 or email us at diyadesignerjewellery@gmail.com mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you at no additional cost. Please note that orders cannot be cancelled after they have been shipped out. Make a full length video without break/pause while opening the courier. This policy is only applicable for customers in India and we won't be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping cost.

This policy is only for customers in India and we won't be able to provide exchange, returns or refunds to our international customers due to prohibitive shipping cost. Cancellation cannot be done after the dispatchment.

If we find any suspicious / fraudulent activity, we reserves all the right to cancel all the pending and future orders of the suspicious customer without any liability. We also reserves the right to refuse or cancel orders. We may also require additional verifications or information before accepting any order. These may be reason are

  • Customer uses invalid email and phone no.
  • Customer returns the wrong product
  • Customer refuses to pay for an order
  • Misuse of another customer's phone/email.
  • Customer fails to produce adequate documents during the verification
  • Customer is involved in the snatch and run for any order.

Use of this website shall in all respect be governed by the laws of the state of Kerala, India, regardless of the laws that might be applicable under principles of conflicts of law and disputes arising in related with Diya Designer Jewellery. Those who choose to access our website from other locations/Countries other than India do so on their own initiative. The parties agree that the court located in country India, Kerala state, Alappuzha shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in these court only. The place of jurisdiction shall be exclusively in Alappuzha only.

Diya Designer Jewellery reserves the right to recover the cost of goods, collection charges and lawyer’s fees from persons using the Site fraudulently. Diya Designer Jewellery reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions. We as a retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by you with the bank from time to time.

All disputes will be subject to arbitration at Alappuzha district, Kerala state, India in accordance with the Arbitration and Conciliation Act, 1996. The arbitration proceedings shall be conducted in the English language.

The Diya Designer Jewellery shall not be responsible for and disclaims all liability for any loss, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party by you, as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's, personal information or material and information transmitted over our system. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by you with bank from time to time. All disputes, with respect to the products and services offered by Diya Designer Jewellery is subject to Alappuzha jurisdiction

  • Coupons are valid for a limited time only. Diya Designer Jewellery reserves the rights to discontinue and modify coupons at any time.
  • The coupon applies only to qualifying items displaying the coupon offer. If you do not purchase the qualifying items added to your cart when the coupon is ineffective, the discount will not applicable.
  • The coupon can only be used on this website www.diyadesignerjewellery.com
  • One coupon at a time of purchase. The coupon cannot be clubbed and used for single transaction.
  • The Diya Designer Jewellery reserves the rights to reject any coupon that has been found malpracticing or found in any way of unacceptable.
  • The coupon is non-refundable and cannot be exchanged with others, it is considered as malpractice.
  • Strictly no extension for the expiry date of the coupon. The expiry date is specified in email/sms sent to the customer/claimant.
  • If a coupon is used and the entire purchase is cancelled at a last stage by the customer/buyer, the coupon will no longer be valid.
  • By participating claimant agree to be bound by these terms and conditions. Claimants must comply with these terms and conditions for a coupon to be valid.
  • The coupon cannot be redeemed inorder to purchase gift cards.
  • The coupon cannot be replaced or regenerated if the email or sms is deleted by the customer/claimant.
  • Each coupon is unique and identifiable by a code and has different rewards.
  • If the customer/claimant fails to enter the coupon code at the time of purchase as specified, the purchase will not be eligible for the discount. Discounts may not be applicable / claimable after confirmation of the purchase.
  • All disputes, with respect to the products and services offered by Diya Designer Jewellery is subject to Alappuzha jurisdiction
  • Please give mail to us: diyadesignerjewellery@gmail.com if you have any questions or need further clarification. If you are unable to make a query/reply in mail. Please Feel free to call us on :+91 97459 68370

No replacement will be provided in these circumstances.

  • Diya Designer Jewellery may change (add to, delete, modify or amend) these terms from time to time.
  • Special offer is valid only on selected products by Diya Designer Jewellery.
  • Offer rate or discount percentage will be determine or decide the Diya Designer Jewellery.
  • In case of partial cancellation or returns of order, the amount refunded will not include the discount value.
  • All disputes, with respect to the products and services offered by Diya Designer Jewellery is subject to Alappuzha jurisdiction.

The customer is responsible for assuring that the product can be lawfully imported to the destination country. When ordering from www.diyadesignerjewellery.com, the customer is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside India may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the destination country. Additional charges for customs clearance must be borne by the customer. we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. The customer should contact their local customs office for further information. When customs clearance procedures are required, it may cause delays beyond our original delivery estimates. Customs, duties and taxes may be collected from the customer by the carrier after paying it to the local customs office on customer/consignee behalf.

If your product has shipped but has not yet been delivered, Pls feel free to contact Customer Service representative at +91 97459 68370 and send email at diyadesignerjewellery@gmail.com and inform them of the same.

All notices and communications shall be in written in English language and shall be deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent by email, with due acknowledgment or complete transmission to the following address:
Postal Address: Diya Designer Jewellery Ratna Arcade A.K.Street, Mullackal Alappuzha, Kerala. - 688011 Time: Mon - Friday (10:00 - 18:00) Except public Holidays

Email Address: diyadesignerjewellery@gmail.com

That you have read and understood these terms and conditions before moving further and placing order at Diya Designer Jewellery. We will or may change our website Terms & Conditions from time to time by updating or revised policy in the Terms & Conditions section of our website. It is the responsibility of each customer to review or update the website and Terms & Conditions periodically to know about any revision to this Terms & Conditions. Your continued use of the website will be considered as customer acknowledgement and acceptance of the terms of the revised Terms & Conditions

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